Refund Policy

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Refund Policy for Duolantis.com



Effective Date: 1/1/2024

Thank you for shopping at Duolantis.com. We appreciate the fact that you like to buy the goods and services we provide. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Duolantis.com. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Duolantis.com, you agree to the terms set forth below along with Duolantis.com’s Terms of Service and Privacy Policy.

General Conditions

  • All purchases made on Duolantis.com are subject to our refund policy. We aim to maintain a fair balance between the need to ensure customer satisfaction and the necessity of preventing undue returns and refunds.
  • To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Requests

  • Refund requests must be made within 5 days of the original purchase date.
  • To initiate a refund request, please contact our customer support team at [email protected]. Provide your order number, the item(s) you wish to return, and the reason for your refund request.

Processing Refunds

  • Upon receiving your refund request, we will inspect the item(s) and notify you of the approval or rejection of your refund based on the condition of the returned item(s) and compliance with our refund policy.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically 5 business days.

Non-Refundable Items

  • Certain types of items cannot be returned for a refund: health and personal care items.
  • Sale items and trial packages are also non-refundable. Only regular priced items may be refunded.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for instructions.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]